We help you take charge with easy-to-use tools and clear choices. Stay safe and connected with security you can trust Your data, controlled by you Outlook puts you in control of your privacy. If you have any questions or need assistance with this new process, please contact Help Desk. Use Outlook’s built-in calendar to keep track of appointments and events. In short, Microsoft made a change that no longer allows us to use a deep link process as an alternative way to access our service accounts. This landing page workaround was not a workflow created by Microsoft. Multi-Factor Authentication (MFA) is required to access Microsoft 365 (email, Office 365) services. Several years ago, we built an internal landing page with the goal of providing more information to UW–Madison email users before logging into an account. Advice and guidance about your university email account. Microsoft changed the internal process that affected the landing page we used to interact with service accounts. Please see our KB article, “ Office 365- How to access a Service Account. How do I log in to my service account now? See here for instructions on how to access a list of all service accounts linked with your NetID. If you do, it’s likely that you already know this because it’s part of your role at the university.

This is different from your personal account, which takes the form of Do I have any service accounts? Service accounts are email accounts intended to be used for shared roles, such as secretary, webmaster, newsletter and feedback, for example, or for accounts with service and programmatic access, such as printers, copiers and mailers. First things first, what’s a service account? Microsoft’s recommended workflow for accessing service accounts is through the ‘Open Another Mailbox’ feature in Outlook on the web. Beginning April 1, there is a new process for accessing your service email accounts using Outlook’s web client.

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